Skip to content

      HOME  /  AFTERMARKET  /  PRODUCT LIFECYCLE

      Product Lifecycle Management

      Our Product Lifecycle Management system is intended to help our customers understand the support available at each phase of equipment life. It will help in planning ahead as products move through each phase of their life.
       
      The summary below gives an overview of which Product Lifecycle Phases are fully supported and a timescale on obsolescence. 
       
      To find your specific model take a look at our Product Phase Finder.

      MF-product-sunset-icon

      Phases of Equipment Life

        Phase A Phase B Phase C Phase D
        Currently manufactured
      		 No longer manufactured
      <15 years old      		 No longer manufactured
      >15 years old

      Obsolete
      TECHNICAL SUPPORT & APPLICATION INFORMATION    Full support    Full support Limited support    No support
      PREVENTATIVE MAINTENANCE    Full support    Full support Limited support    No support
      CALL OUT REPAIRS    Full support    Full support Limited support    No support
      SPARE PARTS    Fully available Some parts may require custom builds Critical spares only    No support - routine consumables only
      UPGRADES Available when required Some upgrades can be supported No upgrades - help to identify alternatives No upgrades - help to identify alternatives

       

      Product Lifecycle Policy

      A downloadable copy of our Product Lifecycle Policy can be found here.

      Our policy follows industry best practice and is designed to help you understand the level of support available for your equipment at every stage of its life. We categorize the status of systems based on the time since the model was last manufactured, the level of support available and the availability of spares and upgrades.  

      We want our customers to be able to plan a smooth transition to newer, supported models. Our global teams are on hand to ensure you have an effective transfer. Please contact us to discuss and let us help with your continued manufacturing success. 

      Product Phases Explained

      Phase Description
      Phase A
      Currently manufactured
      • Products are in full, regular manufacture
      • Technical Support and Applications Information
      • Service support options – Preventative or Call Out
      • Spare Parts are available
      • Upgrades are possible
      Phase B
      No longer manufactured
      <15 years old
      • Products are no longer manufactured and less than 15 years old
      • Technical Support and Applications Information
      • Service support options – Preventative or Call Out
      • Spare Parts are available - some may require custom builds
      • Software upgrades are available for safety & data integrity issues
      • Some hardware upgrades are possible

      Phase C
      No longer manufactured          >15 years old
      • Products are no longer manufactured and over 15 years old
      • Limited Technical Support and Applications Information
      • Limited Service support options – Preventative or Call Out
      • Critical Spare Parts are supported - some may require custom builds
      • No upgrades are available
      • Help is given to find alternatives
      Phase D
      Obsolete - no longer manufactured
      • Products are no longer manufactured 
      • No Technical Support and Applications Information
      • No Service support 
      • Spare Parts are not available - only routine consumables are supported
      • No upgrades are available
      • Help is given to find alternatives

      Please note: Systems & spares that have not been directly supplied by IDEX MPT, Microfluidics, or an endorsed Agent/Distributor cannot be supported.

      Contact Us

      Our global teams are on hand to ensure you have an effective transfer to new equipment models. Please contact us to discuss and let us support your continued manufacturing success.