Aftermarket

Parts, Spares and Documentation Orders

We recommend that our customers keep a range of parts and spares as backup on their premises to avoid any downtime in production.

We are always developing new and improved versions of existing components as our clients challenge us with new and exciting applications.

Have you misplaced your manual or are you looking for the newest version? We can help. Be sure to ask us about any available upgrades for your equipment!

On-Site Visit, Emergency Service and Training Requests

Want to create experts at your facility? Want to empower superusers with expertise in manufacturing processing?

Talk to us about hosting a customized training session. These sessions can be recorded for future reference purposes and personnel changes.

An on-site visit can be scheduled so our field service technicians can evaluate your specific operations and identify and resolve any potential performance issues. Through this thorough assessment, costly downtime interruptions are avoided to ensure your processor performs at peak capacity.

If there is an emergency, these same technicians will arrive at your site to perform a thorough diagnostic analysis and resolve the problem as efficiently as possible.

Preventative Maintenance Plans

Regularly scheduled Preventative Maintenance reduces downtime and increases confidence in the equipment. Our expert field service engineers arrive at your facility to identify and resolve potential performance issues before they arise. They will also train your staff to improve your internal knowledge base and skill set.

The following services are performed during an annual Preventative Maintenance site visit.

• Thorough disassembly of key processor components
• Clean & lubricate appropriate parts
• Diagnose worn items and replace covered parts as necessary
• Train internal staff on diagnosis, maintenance, and repair techniques
• Reassemble and test of processor
• Provide findings & analysis report
• Ensure customer satisfaction post-service

With a Preventative Maintenance Plan, you can schedule your maintenance to ensure your processor always operates at its optimal capacity when you need it.

Product Lifecycle Management

At Microfluidics, we want to help you get the best from your equipment and ensure that what you have is meeting the demands of today’s manufacturing environment. As we continue to innovate or as regulatory standards change, it means that some models reach the end of their lifespan and go out of manufacture or become obsolete.

This also affects the spare parts supply and support that we can offer, as it is no longer viable to support these obsolete machines through our Service & Spares team.

Our product lifecycle management policy is aimed at giving our users clear guidance on what is ageing and what is obsolete, so that we can work with you to upgrade and move towards the current portfolio where there is full service and spares support. Click the button below for more detail.

Used Equipment

At Microfluidics, we want you to have the best machine to meet your manufacturing goals in a safe manner, with a guaranteed quality output. When it comes to used equipment, we are concerned that it is not always possible to know exactly how the machine was used or cared for by its previous owners and what materials were processed through it.

In this regard we have a policy for how we support customers who have bought second-hand, used equipment. Before we can do any work on the machine, we need to physically inspect it, replace worn or damaged parts, conduct a full service and run the machine through a comprehensive testing protocol. This will ensure the machine is functioning optimally, safely and is clean, thus avoiding any risks to our staff from its prior use. Click the button below to visit our used equipment page.

Validation Assistance

Our Aftermarket team offers full on-site startup assistance for any purchased or rental Microfluidizer^® processor. Our validation assistance service provides tools to our customers for validating or qualifying repeatable processes capable of producing quality products. 

This service provides a fully electronic turnover package with links to drawings, certifications, data sheets, and more all at the fingertips of your team. In addition to this, our extensive experience and focused expertise on Microfluidizer^® Processors allow our Field Service Engineers to provide quick and timely feedback in real-time while executing Site Acceptance Tests and IQ/OQs.

To aid in the validation of your process, full on-site validation assistance services include:

• Machine setup,
• Standard IQ/OQ (Installation Qualification/Operational Qualification),
• Performance Qualifications,
• Site Acceptance Testing (SAT).

Process Optimization

Our experienced application and material scientists are ready to assist with your process optimization.

• Access a cutting-edge lab staffed with experienced application and process engineers
• Improve production efficiency through process intensification
• Change formulations, vendors, ingredients or personnel without causing quality issues

This service will thoroughly review all operating processes, equipment, and preventative maintenance plans to provide comprehensive optimization that balances our top-tier results with user-friendly operating procedures.

After installation, our field technicians are available to assess your operating process for proper procedures, evaluate that running conditions are being followed and review SOP (standard operating procedures) are met. Our field experts will also analyze volume results and consult on scalability, when necessary. Thereby, optimizing both the results and life of the machine.

General Customer Service Enquires

Do you have a question? Our Customer Service team is here to help solve problems quickly and effectively to keep downtime to a minimum.

Our mission is to minimize or eliminate downtime while maximizing process efficiency for our customers through quick, convenient, and reliable service offerings and proactive personal follow-ups.

Learn more about our Aftermarket team.

Interaction Chamber^™ Orders

Our exclusive fixed-geometry Interaction Chamber^™ is instrumental in achieving unparalleled success.

Over time and after prolonged use, Interaction Chambers^™ will begin to wear; their flow rates will gradually increase until they are unable to reach the maximum pressure.

To guarantee optimum performance, we recommend that these chambers are replaced with genuine Microfluidic OEM parts.