Investing in Microfluidizer® technology means you receive a high level of support and customer service.
Our superior Aftermarket team consists of highly trained customer service representatives and field technicians, located throughout the world, dedicated to providing best-in-class support to our customers around the globe.
EXPLORE
Find out how Microfluidics provides superior support for optimal solutions.
Whether you need expert maintenance advice or an OEM parts replacement for a Microfluidizer®processor, our experienced team members are on hand with everything you may need.
Our Aftermarket Customer Service team is available to answer all customer inquiries and support each Microfluidizer®processor throughout its ownership.
Each Microfluidizer processor is supported by an on-site installation, superior customer support, documentation, and a comprehensive user manual.
Genuine Parts and Spares
Find out how to order your replacement part to keep your processor functioning properly.
Site Visit, Servicing & Training
Find out how to schedule an on-site visit from one of our expert technicians.
Preventative Maintenance
Learn how to keep your processor functioning properly through regular checkups.
Validation Assistance
Learn more about validating a repeatable process capable of producing quality products.
Process Optimization
Schedule a field technician to assess your operating procedure and analyze production results.
Customer Service Enquires
Have a question, our expert Aftermarket customer team is here to help!
Interaction Chamber™ Orders
Find out how to order your Interaction Chamber™ so your processor functions properly.
Common Questions and Answers
Find answers to the common questions we get asked regarding maintenance.
Parts, Spares and Documentation Orders
Our equipment is built with high-quality, reliable components, and we only supply genuine OEM parts that have been fully tested and inspected. Using these parts ensures consistent performance, supports validated processes, and maintains the highest levels of safety for your high-pressure systems.
We recommend that our customers keep a range of parts and spares as backup on their premises to avoid any downtime in production.
We are always developing new and improved versions of existing components as our clients challenge us with new and exciting applications.
Have you misplaced your manual or are you looking for the newest version? We can help. Be sure to ask us about any available upgrades for your equipment!
On-Site Visit, Emergency Service and Training Requests
Want to create experts at your facility? Want to empower superusers with expertise in manufacturing processing?
Talk to us about hosting a customized training session. These sessions can be recorded for future reference purposes and personnel changes.
An on-site visit can be scheduled so our field service technicians can evaluate your specific operations and identify and resolve any potential performance issues. Through this thorough assessment, costly downtime interruptions are avoided to ensure your processor performs at peak capacity.
If there is an emergency, these same technicians will arrive at your site to perform a thorough diagnostic analysis and resolve the problem as efficiently as possible.
Preventative Maintenance Plans
Regularly scheduled Preventative Maintenance reduces downtime and increases confidence in the equipment. Our expert field service engineers arrive at your facility to identify and resolve potential performance issues before they arise. They will also train your staff to improve your internal knowledge base and skill set.
The following services are performed during an annual Preventative Maintenance site visit.
Thorough disassembly of key processor components
Clean & lubricate appropriate parts
Diagnose worn items and replace covered parts as necessary
Train internal staff on diagnosis, maintenance, and repair techniques
Reassemble and test of processor
Provide findings & analysis report
Ensure customer satisfaction post-service
With a Preventative Maintenance Plan, you can schedule your maintenance to ensure your processor always operates at its optimal capacity when you need it.
Validation Assistance
Our Aftermarket team offers full on-site startup assistance for any purchased or rental Microfluidizer®processor. Our validation assistance service provides tools to our customers for validating or qualifying repeatable processes capable of producing quality products.
This service provides a fully electronic turnover package with links to drawings, certifications, data sheets, and more all at the fingertips of your team. In addition to this, our extensive experience and focused expertise on Microfluidizer®Processors allow our Field Service Engineers to provide quick and timely feedback in real-time while executing Site Acceptance Tests and IQ/OQs.
To aid in the validation of your process, full on-site validation assistance services include:
Machine setup,
Standard IQ/OQ (Installation Qualification/Operational Qualification),
Performance Qualifications,
Site Acceptance Testing (SAT).
Process Optimization
Our experienced application and material scientists are ready to assist with your process optimization.
Access a cutting-edge lab staffed with experienced application and process engineers
Improve production efficiency through process intensification
Change formulations, vendors, ingredients or personnel without causing quality issues
This service will thoroughly review all operating processes, equipment, and preventative maintenance plans to provide comprehensive optimization that balances our top-tier results with user-friendly operating procedures.
After installation, our field technicians are available to assess your operating process for proper procedures, evaluate that running conditions are being followed and review SOP (standard operating procedures) are met. Our field experts will also analyze volume results and consult on scalability, when necessary. Thereby, optimizing both the results and life of the machine.
General Customer Service Enquires
Do you have a question? Our Customer Service team is here to help solve problems quickly and effectively to keep downtime to a minimum.
Our mission is to minimize or eliminate downtime while maximizing process efficiency for our customers through quick, convenient, and reliable service offerings and proactive personal follow-ups.
Our exclusive fixed-geometryInteraction Chamber™is instrumental in achieving unparalleled success.
Over time and after prolonged use, Interaction Chambers™will begin to wear; their flow rates will gradually increase until they are unable to reach the maximum pressure.
To guarantee optimum performance, we recommend that these chambers are replaced with genuine Microfluidic OEM parts.
CONTACT US
Aftermarket Support
If you require technical assistance with a Microfluidics product or component please complete the form below to raise a query with our support team.
Common Questions and Answers
Find answers to the common questions our Aftermarket Team is asked regarding equipment maintenance so your processor can achieve optimal results.
Microfluidizer processors are superior, highly efficient pieces of equipment. Each processor comes with a detailed manual containing the specific information regarding the operations and functions necessary to keep each machine running at its optimal level. It is recommended that all operators become familiar with the manual and the specifics of the machine. An installation site visit is usually recommended so our technicians can properly demonstrate operating procedures, explain maintenance steps and answer any/all specific questions.
We strongly suggest that manufacturers keep a backup of the key components on hand. These spares will be available immediately if there is any breakage or wear in instrumental parts and will avoid shipping and ordering delays that are out of Microfluidics’ control.
Our other suggestion is getting a Preventative Maintenance Plan. This plan allows our customers to schedule an annual visit with our trained technicians. A thorough inspection of the machine is provided, and parts are evaluated and often replaced. Also, this visit provides our customers to have a personal discussion with an expert field engineer regarding their specific concerns. Our technicians will also evaluate the volumes achieved and can discuss future optimal goals.
As an international corporation, Microfluidics services equipment globally and has technicians available to provide service throughout the world. Investing in our equipment means we will invest in your success wherever that is!
Microfluidics offers on-site visits to assist customers with personnel changes. Our trained technicians can be scheduled to provide training to all operators at the customer facility. These sessions can be recorded and used for future reference and any personnel changes.
Microfluidics offers customized Preventative Maintenance plans to meet your particular nanoparticle goals. Each plan is designed to keep our customers’ processors running at optimal levels and avoid costly downtime interruptions. Our plans are ready to provide parts and service at a frequency that’s right for you and your specific machine (annual, bi-annual, etc.) based on your specific operation and volume levels.
An on-site visit allows our service technicians can evaluate operations and answer all specific questions. Our experienced service engineers will arrive on-site to fully disassemble, evaluate, clean, rebuild and test your equipment. Prior to each on-site visit, our customer service team will ship all required spare parts (all wearable components, hydraulic oil, filters, etc.). Microfluidics Preventative Maintenance Plan will leave you with the peace of mind that your equipment is operating at its optimal running condition.
Please contact the customer service team for a detailed list of parts that we would suggest you never be without. We can work with you to determine your demand horizon and what level of preparedness you would like to achieve. Our team of customer service experts can help evaluate how critical an interruption, due to downtime, would impact your specific operations.
